TOUR FULFILLMENT POLICY

Effective Date: 1/1/2021

At Takeovers Rentals, we are committed to providing our customers with a seamless and exciting off-road experience. This Tour Fulfillment Policy outlines our terms regarding booking, participation, and the conditions under which a tour will be fulfilled, rescheduled, or canceled.

1. Booking & Confirmation

• All tours must be booked in advance through our website, over the phone, or in person.

• A non-refundable $50 deposit per vehicle is required at the time of booking to secure your tour.

• Customers will receive a confirmation email or text with their booking details after payment is processed.

2. Check-in & Tour Start Requirements

• Customers must arrive on time for their scheduled tour.

• Riders must provide a valid driver’s license and matching credit card for the deposit hold ($100 for ATVs, $500 for UTVs).

• Riders under 18 years old must have a parent or legal guardian present to sign the waiver.

• Late arrivals of 15 minutes or more may result in the forfeiture of the tour without a refund.

3. Weather & Safety Conditions

• Tours operate rain or shine, unless conditions are deemed unsafe (e.g., severe storms, flooding, lightning).

• In cases of unsafe conditions, customers may:

• Reschedule at no additional cost

• Receive a full refund if the tour is canceled by Takeovers Rentals

• If a customer chooses not to participate due to weather but the tour is still running, no refund will be issued.

4. Tour Guidelines & Customer Responsibility

• All riders must follow guide instructions and abide by all safety rules.

• Reckless driving, failure to follow instructions, or endangering others may result in immediate removal from the tour without a refund.

• Equipment misuse, damage, or accidents caused by negligence will result in financial liability per the Damage Liability Policy.

5. Refunds & Rescheduling

• No refunds will be issued for completed tours.

• Rescheduling requests must be made at least 24 hours before the scheduled tour.

• Rescheduling within 24 hours of the tour will incur a $50 rescheduling fee per vehicle.

• No-shows or same-day cancellations will result in the forfeiture of the full booking amount.

6. Group & Private Tour Policies

• For group bookings of 5 or more vehicles, rescheduling requests must be made at least 48 hours in advance.

• Private tours require full payment at the time of booking and follow the same cancellation and rescheduling policies.

7. Contact for Assistance

If you have any questions or need to modify your booking, please contact us:

📞 Phone: 786-547-1047

📧 Email: support@takeoversrentals.com

By booking a tour with Takeovers Rentals, you acknowledge and agree to the terms outlined in this Tour Fulfillment Policy.